Frequently Asked Questions

Question 1

Do you offer free prescription delivery?

Accepted Answer

Yes! We offer free prescription delivery throughout Belleville, Fairview Heights, Caseyville, East St. Louis, and many surrounding communities. Delivery is available within our service area, so please call the pharmacy to see if your address qualifies.  Please note: Prescription copays still apply. Free delivery does not cover your prescription copay.

Question 2

Are you a compounding pharmacy?

Accepted Answer

While we are not a full-service compounding pharmacy, we are able to prepare select compounded medications. We offer certain custom preparations, including Magic Mouthwash and some topical compounded medications. If you're looking for a specific compound, give us a call and we'll be happy to let you know if we can prepare it.

Question 3

How do your compression sock fittings work?

Accepted Answer

We offer professional compression garment fittings to help ensure the best fit and comfort.  Standard compression socks: Walk-ins are welcome Monday through Friday from 9:00 AM to 5:00 PM. No appointment is needed. Custom compression garments: An appointment is required. Please call the pharmacy to schedule your fitting or learn more.

Question 4

Do you offer automatic prescription refills?

Accepted Answer

Yes! We offer automatic refill services for many maintenance medications, making it easier to stay on track with your prescriptions. Contact our pharmacy to see if your medications qualify and to enroll in our automatic refill program.

Question 5

How can I request a prescription refill?

Accepted Answer

Requesting a refill is easy! Simply call or text us at (618) 418-4206 to request your refill or ask any questions about your prescription. Our pharmacy team is happy to assist you.

Question 6

Can you transfer my prescriptions from another pharmacy?

Accepted Answer

Absolutely! Transferring your prescriptions is quick and hassle-free. Simply give us a call with the name of your current pharmacy and the medications you'd like transferred, and we'll take care of the rest.

Question 7

What types of durable medical equipment (DME) do you carry?

Accepted Answer

We carry a wide selection of DME including wheelchairs, walkers, rollators, crutches, post-op boots, and bathroom aids—all available for pickup or delivery.

Question 8

Do you carry ostomy supplies and catheter-related products?

Accepted Answer

Yes, we carry a full line of ostomy supplies and catheter-related products, including pouches, barriers, drainage bags, insertion kits, and accessories. We stock trusted brands like Hollister, ConvaTec, and Coloplast, and our team is here to help you find the right products while assisting with insurance, Medicare, or Medicaid billing when applicable.

Question 9

What insurance plans do you accept for prescriptions and supplies?

Accepted Answer

We accept Medicare, Medicaid, and most major insurance plans. Our staff will help you navigate coverage and find cost-effective options.

Question 10

Why choose Hideg Pharmacy?

Accepted Answer

At Hideg Pharmacy, we're proud to provide personalized care that goes beyond simply filling prescriptions. From free local delivery and professional compression fittings to medical supplies and one-on-one support from our experienced pharmacy team, we're committed to helping our patients stay healthy with friendly, hometown service.